Return Policy

Last updated: January 14, 2026

We offer a 7-day return policy from the date of delivery. Your satisfaction is our priority.

Return Policy Overview

At Namecheap E-commerce, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you may return it within 7 days of delivery for a full refund or exchange.

We make returns easy and hassle-free. Simply follow our return process outlined below, and we'll take care of the rest.

Eligible for Return

Unused items: Products must be in their original condition, unworn, unwashed, and with all original tags attached.
Original packaging: Items should be returned in their original packaging whenever possible.
Proof of purchase: Original receipt or order confirmation is required.
Within 7 days: Return must be initiated within 7 days of delivery date.
Defective or damaged items: We accept returns for manufacturing defects or items damaged during shipping.

Non-Returnable Items

Personal care items, cosmetics, and beauty products (unless defective or damaged)
Intimate or sanitary goods
Gift cards and promotional items
Final sale or clearance items (marked as non-returnable)
Items without proof of purchase
Custom or personalized products

How to Return an Item

Step 1: Initiate Your Return

Contact our customer service team within 7 days of receiving your order:

Email: returns@namecheap.to
Phone: +92-XXX-XXXXXXX (9 AM - 6 PM PKT, Monday - Saturday)
WhatsApp: Available through our contact page

Provide your order number, item details, and reason for return.

Step 2: Receive Return Authorization

Our team will review your request and send you a Return Authorization (RA) number along with return shipping instructions within 24-48 hours.

Step 3: Package Your Return

Securely pack the item in its original packaging if available
Include all accessories, manuals, and free gifts that came with the product
Include a copy of your invoice or packing slip
Clearly write the RA number on the outside of the package

Step 4: Ship Your Return

Ship the package to the address provided by our customer service team. We recommend using a trackable shipping service.

Important: Return shipping costs are the customer's responsibility unless the item is defective or we sent the wrong item.

Step 5: Refund Processing

Once we receive and inspect your return, we will send you an email to confirm receipt. Your refund will be processed within 5-7 business days to your original payment method.

Exchanges

If you need to exchange an item for a different size, color, or product, please follow the same return process outlined above. Once we receive your returned item, you can place a new order for the replacement item.

For faster service, you may also place a new order before returning the original item, subject to availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with:

Your order number
Photos of the damaged/defective item
Photos of the packaging (if damaged in shipping)
Description of the issue

We will arrange for a replacement or full refund, including return shipping costs, at no charge to you.

Refund Timeline

1
Return Received
We'll email you when we receive your return
2
Inspection (1-2 business days)
We inspect the returned item to ensure it meets our return criteria
3
Refund Processed (5-7 business days)
Refund is issued to your original payment method
4
Funds Available (3-5 business days)
Depending on your bank/card issuer, funds may take additional time to appear

Questions About Returns?

If you have any questions about our return policy or need assistance with a return, our customer service team is here to help:

Customer Service

Email: support@namecheap.to

Phone: +92-XXX-XXXXXXX

Hours: 9 AM - 6 PM PKT, Monday - Saturday